New South Wales and Victoria – 1 July 2010
Strata management market leader BCS is pleased to announce the commencement of the in-house BCS After Hours Emergency service on 1st July 2010. Augmenting BCS’ client services and allowing improved tracking of works with potential cost savings to owners corporations, the BCS After Hours Emergency service replaces all previously used after hours emergency maintenance call centres.
The service is available for all after hours emergency maintenance affecting BCS client properties in New South Wales and Victoria. The hours of operation are 5pm – 8.30am Monday to Friday, and all day weekends and public holidays. BCS clients are able to call this service at no charge, as part of BCS’ comprehensive strata management services. Any contractor invoices are billed directly to the relevant owners corporation.
Experienced BCS After Hours Emergency staff will endeavour to ascertain over the phone whether the issue is a common property or lot owner property, assess how critical the problem is, and either offer a temporary solution or arrange for a BCSblue registered, fully insured contractor to attend the property.
When required, contractors will attend the site, rectify and / or make safe the issue and report back to BCS with completion details. The contractor will liaise with the appropriate BCS Strata Manager if further works are required.
“This service will allow potential cost savings to owners corporations, where BCS After Hours Emergency staff are able to advise on temporary remedial measures to fix issues until standard work hours,” said Glenn Langley, BCS After Hours Emergency Operations Manager.
“We are always looking for new ways to raise the quality of our service. Bringing our after hours emergency maintenance service in-house gives us the ability to control contractor standards and deliver 24/7 tracking of works and results.”
BCS clients will also benefit from reduced call costs, the ability to identify recurring maintenance issues that can be subsequently proactively addressed, and greater access to maintenance work information.
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About BCS
The BCS team has been providing professional services to strata bodies and developers for almost 40 years in Australia. Proud to be the market leader in strata and community title advice, BCS actively support industry bodies in New South Wales, Victoria and Queensland.
With an unparalleled depth of knowledge and experience, BCS delivers expert support to a portfolio of clients ranging from two to over 800 lots. From resorts to commercial, residential, mixed use and community title developments, BCS offers tailored services to meet the individual needs of committee and developer clients across an extensive portfolio.
With a positive approach and systems that enhance community living, BCS is the smart choice in strata.
For further information please contact:
Glenn Langley
BCS After Hours Emergency Operations Manager
1300 267 181
NSW (02) 8216 0451
VIC (03) 9616 1610
afterhours@bcssm.com.au
www.bcssm.com.au