Customer Service Charter
We want customers to have complete confidence in the service we provide. In order to achieve this, we recognise we have to listen to customers’ needs and strive to constantly meet and exceed expectations.
Commitment to service standards
Regular surveys of clients are undertaken by third party research agencies. This helps
us ensure that customers are satisfied with the level of service they receive.
Response to telephone enquiries
It is our policy to reply to voicemails by close of business on the next working day.
Response to written communications
It is our policy to reply to written correspondence within seven business days.
General Meeting Minutes
It is our policy to distribute minutes of general meetings within seven business days.
BCS listens and encourages customers to tell us what they want from our service.
Feedback on our service is welcomed and can be submitted in writing to:
Body Corporate Services Pty Ltd
Locked Bag 22
Haymarket NSW 1238