BCS Client Service Charter
At BCS we recognise the importance of listening to our clients. Continually improving our processes to better satisfy client needs, we endeavour to offer best practise service standards in our provision of strata guidance and support.
Your experience with us should be a pleasant and productive one, and in order to assist in achieving this we have created a charter of service standards we commit to:
Better guidance, support and delivery
BCS is dedicated to providing ethical, quality service that delivers the level of support our clients seek. We conduct regular client surveys via third party research agencies, and utilise this information to continually improve our services through investment in people, processes and technology.
Commitment to clear,courteous communications
We will address requests and ongoing needs with polite, friendly and respectful service.
Response to telephone enquiries
We will reply to all voicemails by close of business on the next working day.
Response to written communications
We will acknowledge all emails within one working day.
Response to all other written communications
We will reply to other, non-email written correspondence within five working days.
We will prepare minutes of meetings within seven business days.
BCS encourages feedback and comment on all aspects of our service.
Written submissions are welcome and can be sent to:
BCS Marketing Department
Locked Bag 22 Haymarket
Alternately you are welcome to email your comments to Feedback.