BCS Client Service Charter

At BCS Strata Management, we recognise the importance of listening to our clients. Continually improving our processes to better satisfy client needs, we endeavour to offer best-practice service standards in our provision of strata management through better guidance, reliable support and excellent delivery.

Your experience with us should be a pleasant and a productive one, and in order to assist in achieving this we have created a charter of service standards we are commited to:

Better guidance, support and delivery
BCS is dedicated to providing ethical, quality service that delivers the level of support our clients seek. We conduct regular client surveys via third party research agencies, and utilise this information to continually improve our services standards through investment in people, processes and technology.

Commitment to clear, courteous communications
We will address requests and ongoing needs with polite, friendly and respectful service.

Response to telephone enquiries
We will reply to all voicemails by close of business on the next working day.

Response to written communications
We will acknowledge all emails within one working day.

Response to all other written communications
We will reply to other, non-email written correspondence within five working days.

Meeting Minutes
We will prepare minutes of meetings within seven business days.

BCS encourages feedback, comment or if any complaints on any aspect of our service.

 

You are welcome to submit your response by clicking the below links:

Alternately, written submissions are welcome and can be sent to:
BCS Marketing Department
Locked Bag 22 Haymarket
NSW 1238