The BCS Promise We want customers to have complete confidence in the service we provide. In order to achieve this we recognise that we have to listen to customers' needs and strive to constantly meet & exceed their expectations. Commitment to service standards
Regular surveys of clients are undertaken by third party research agencies. This is so that BCS can ensure that customers are satisfied with the level of service they receive.
Response to telephone enquiries
It is our policy to reply to voicemails by close of business on the next working day.
Response to written communications
It is our policy to reply to written correspondence within seven business days.
General Meeting Minutes
It is our policy to distribute minutes of general meetings within seven business days. BCS listens and encourages customers to tell us what they want from our service. We welcome all comments and feedback.
Feedback can be submitted in writing and sent to:
Mail Group Chief Operating Officer/Director
Body Corporate Services
Pty Ltd Locked Bag 22, Haymarket NSW 1238
Email feedback@bcssm.com.au
|
