Community After Hours
BCS After Hours now called Community After Hours offers around the clock emergency maintenance assistance with the commencement of our Community After Hours emergency service in 2010 across New South Wales, Victoria and Queensland.
The Community After Hours emergency service call centre is a free-to-call service for emergency after hours maintenance affecting common property in our client’s buildings. With trained BCS staff now handling all emergency maintenance calls in these two states, we can ensure Community Select registered contractors are engaged on call outs and deliver greatly improved tracking of works.
This service reduces costs to our clients by waiving call fees, and our trained staff can offer temporary remedial advice for some problems, thus avoiding the need for an after hours contractor fee. Many of our committees have made significant savings already in being able to defer works to daytime contractors – in fact over half the calls we receive we are able to mitigate the need for after hours contractors to attend a site.
The number to call is 1300 267 181.
Clients in New South Wales can also call (02) 8216 0451, in Victoria the alternative number is (03) 9616 1610 and in Queensland (07) 5582 6343.
This service operates 5pm – 8.30am Monday to Friday and 24 hours a day on weekends and public holidays.
Any work carried out on common property by contractors assigned by the Community After Hours Emergency staff is invoiced directly to the relevant owners corporation.
For any feedback or questions on this service, please email firstname.lastname@example.org or talk to your BCS Strata Manager directly.